Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT services to a number of clients in the public sector.
Currently they are looking for a number of Service Desk Analysts to join their team that is currently working from the CBD.
Provide quality first point of contact for customers for ICT incidents and requests.
Respond to requests and incidents following the defined processes, including escalation procedures.
Provide Level 1 support to users/customers
Maintain Service Desk processes, procedures and documentation
Provide support to Apple and Android mobile devices
Key Selection Criteria:
Proven experience providing front line level support to end users
Experience providing Level 1-2 support within a Windows/O365 environment
Ability to use provided knowledge bases when necessary
Customer service mindset with excellent communication skills
Attention to detail and ability to produce quality documentation
Opportunity to join dynamic and energetic team
12 month contract with extensions
Office based in the CBD
Multiple roles available - junior to mid/senior level
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Mellissa McGregor at Clicks IT Recruitment on 07 3027 2556.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email email@example.com