A large NSW Government Department are looking for a Service Support Officer to join them to help users with a unique piece of technology. This is a customer service based role, rather than an IT role and training on the technology will be provided.
It is initially a 3 month contract, however, there is potential for long-term extension. The role will be based in Sydney CBD, with the flexibility to work from home a couple of days a week once you are up and running.
Please note, the working days for this role are Friday to Tuesday and so weekend working will be required.
Candidates should have the following skills and experience:
Excellent customer service experience
Experience working with ticketing systems
Ability to escalate issues where required
Ability to maintain accurate service support data and summary reports, to assist and identify potential and ongoing issues and deliver informed solutions.
Ability to contribute to the development and maintenance of reference materials to ensure consistency in customer service and systems and process documentation to assist the Service Support team deliver a timely and quality service
Strong communication skills.
Ability to work Friday, Saturday, Sunday, Monday and Tuesday
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Aimee Senior at Clicks IT Recruitment on 02 9200 4449.
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