Reporting to the Digital Services Manager, the Digital Operations Manager will manage, supervise and administer a technical delivery team and will be responsible for the operation and support of integrated services.
The key responsibilities of the role are shown below:
Supervise the Digital Transformation Officer their workload, priorities and outcomes.
Supervise contracted services in the delivery of ICT related work and infrastructure.
Provide technical expertise on solution implementation risks and operational challenges.
Provide structured project implementation and problem-solving strategies and techniques to identify, analyse and evaluate sustainable solutions for implementation.
Manage the implementation of initiatives in service refresh projects including Office365 and SharePoint online.
Fulfil the role of software asset manager and technical asset manager
Manage ICT hardware, software and licenses by ensuring relevant information is recorded accurately.
Assist management in the decision-making process by providing high level oral and written advice including technical reports, specifications and trend analysis within the unit.
Establish and maintain highly effective working relationships with clients in coordinating the provision of quality information systems service delivery.
You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience, the ideal applicant will be someone who can demonstrate the following:
Demonstrated experience in the management of project delivery teams, project schedules and people management.
Demonstrated experience in complex and multi-disciplinary ICT projects involving the delivery of expected outcomes through rigorous project, business analysis and change management methodologies.
Demonstrated knowledge and experience in applications such as Office365 and/or SharePoint Online functionality and implementing online collaboration platforms, web application and web site customisation.
Experience performing business analysis activities within the context of IT system issues and the formulation, design and provision of appropriate solutions and improvements
Demonstrated ability developing and managing service management processes, primarily incident, problem, test, change and configuration management and stakeholder engagement management
Demonstrated experience and skills in delivery of training and change management within large organisations and complex environments.
Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Gavin Knox at Clicks IT Recruitment on 07 3027 2558.