Fantastic opportunity for a Level 1/Level 2 Service Desk Analyst to join a large NSW Government department, supporting their large user base with their initial technical queries. This role will be based in Parramatta, with flexible working options available. This role will be on a roster basis Monday to Friday 07.30am - 6pm.
The Service Desk Analyst provides broad-ranging support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organisations' ICT environment.
Candidates should have the following skills and experience:
Relevant experience in a similar technical service desk role within a medium to large organisation.
Experience working with Microsoft technologies such as Active Directory and a good understanding of networking aspects such as DNS, DHCP, TCP/IP.
Ability to problem solve through analytical thinking and research rather than historical learning.
A strong customer focus and ability to effectively communicate in technical and non-technical language.
Ability to manage competing priorities and deliver outcomes in a fast paced environment
Experience with ticket logging tools and documentation such as ServiceNow
Able to work rotating roster arrangements between Mon-Fri 7:30am - 6:00pm
This is an excellent opportunity, so please hit 'Apply Now' to submit your resume or call Aimee Senior on 02 9200 4449 for more information.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Aimee Senior at Clicks IT Recruitment on 03 9963 4888.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email firstname.lastname@example.org