A NSW Government department are looking for a Service Architect to join them on a long term basis, initially until April 2023. This role is working on one of the largest IT programs in the Southern Hemisphere and is an excellent opportunity to learn and grow your skills. Please note, this role will be based at Sydney Olympic Park and will require the successful candidate to be on site 5 days per week.
This role will be responsible for the Service Design, service offerings & defining the Service Management levels for the program including defining multi-vendor support definitions for the program.
The position works closely with other business units and the program / project team and has an emphasis on the development of Service management deliverables. The successful candidate will be responsible for the creation of the following components: * Service organisation design. * Service management process/procedure definition. * Customer engagement (to agree processes & interfaces). * Process work instruction. * Document BIA and agree SLA's * Service desk design. * Service reporting design. * Service management tool design. * Service management / design proposals to customers. * Service management consultancy
Candidates should have the following skills and experience:
Proven extensive experience as a Service Architect gained across a number of larger organisations (>5,000 users) with complex service requirements
* Aptitude to formulate and articulate Service approach and vision
* Previously worked at a senior level within an Services area who has defined and implemented Service models across complex environments * Worked with inhouse and outsourced vendors to deliver an implementable service model * Can demonstrate experience in achieving organization wide service outcomes * Demonstrated capability of having implemented defined service model through the use of ITSM tooling * Ability to define ITSM processes down to level 2/3 * Demonstrated experience in applying service design principles to technology solutions to business problems; and astuteness in identifying and implementing continuous process improvements * Highly developed communication, interpersonal and negotiation skills with an ability to develop and maintain professional and respected working relationships other team members, clients, management and vendors * Ability to take accountability and to make sound architectural and strategic decisions * Effective ability to deal with ambiguity, unexpected events, and changing business requirements; ability to juggle multiple activities, projects, and initiatives simultaneously
Please hit 'Apply Now' to be considered for this fantastic opportunity.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Aimee Senior at Clicks IT Recruitment on 02 9200 4449.
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