Excellent opportunity to be a part of a growing Managed Service Provider and look after a large client base.
This Role includes and is not limited to:
Working as a level 2-3 helpdesk engineer
Requires flexible working hours as we build up the 24/7 support team
Managing tickets SLAs
Active monitoring of network services
Managing escalated tickets
Be available to be on the on call roster
Work on internal/external projects
Able to drive to customer site and datacentre site as required
This role requires that you have a strong fundamental understanding of switching/networking/Microsoft 365 experience and skills.
Some of the preferred technologies and certifications are listed below: VMware (VCP) Microsoft Certifications ITIL Certification Microsoft core infrastructure stack o AD o Windows Server o Exchange o DNS / DHCP o IIS o Teams o SQL o HyperV Microsoft Windows OS Microsoft 365 suite Linux experience o Debian, Centos, Redhat, SuSe, Ubuntu Ticket management through platforms like ZenDesk / Connectwise Monitoring System experience (PRTG, Nagios, Cacti, Observium)
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ratika Dhupar at Clicks IT Recruitment on 03 9963 4820.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email firstname.lastname@example.org