IT Support Technician - Level 1

Clicks IT Recruitment is seeking a Field Services and Service Desk Technician for a client in the childcare sector. This Brisbane-based role offers hybrid work flexibility and involves providing Level 1 technical support remotely, along with occasional on-site assistance at locations across Australia.

The Role:

• Salary: $60,000 - $75,000 + Super (dependant on experience.)
• Location: Windsor, Brisbane
• Flexible work arrangements, including hybrid remote options
• Must be able to travel to sites weekly/fortnightly

The Responsibilities:

• Offer hands-on and remote support to users, addressing technical issues via phone, email, or face-to-face communication.
• Troubleshoot and resolve hardware and software problems efficiently, ensuring minimal disruption to operations.
• Keep IT documentation up to date, including creating and refining user guides and knowledge articles.
• Support the setup and configuration of hardware and software for new deployments.
• Perform regular system maintenance and updates to sustain peak performance.
• Work closely with the IT team and external vendors to address and resolve advanced technical challenges.
• Be prepared to travel to different sites, including new and existing childcare centres, to deliver on-site support as needed.

Key Skills:

• Relevant qualification in IT, industry-recognised certifications, or bring equivalent professional experience.
• Proven experience in Level 1 or 2 technical support roles.
• A valid driver's license and be open to travel as needed.
• Skilled in using ticketing systems and remote desktop support applications.
• Expertise in diagnosing and resolving hardware and software issues.
• Knowledge of network setup and system administration.
• Hands-on experience with Microsoft 365 tools and Azure platforms.
• Familiarity with Ubiquiti Unifi cloud portal (desirable.)
• A strong customer-focused approach with an emphasis on delivering excellent user support.
• Exceptional communication and interpersonal skills.
• Experience in delivering training or onboarding sessions for end-users.
• Capable of working effectively both independently and within a team.

Benefits:

• Competitive salary package reflecting your skills and experience.
• Flexible work arrangements, including hybrid remote options.
• Comprehensive professional development and training tailored to your career goals.
• Opportunities to work with cutting-edge technologies like Azure and Ubiquiti Unifi.
• Be part of a supportive and mission-driven organization making a real difference in early childhood education.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Kate Pengelly at Clicks IT Recruitment on +61 419 721 158.

At Clicks we embrace diversity, inclusion and equal opportunity.