Level 2 Support Technician

Looking for a flexible, autonomous role in a growing MSP? Join a premium service provider that values long-term client relationships and top-tier service.

The Role:

We're seeking a Level 2-3 Support Technician to take ownership of technical escalations, mentor junior staff, and deliver tailored IT solutions. You'll play a vital role in maintaining and improving client IT infrastructure while enjoying a supportive and flexible work environment.

Key Responsibilities:

✅ Provide advanced onsite, remote, and project-based support.
✅ Analyse and enhance clients' IT systems and infrastructure.
✅ Own technical escalations and act as a trusted point of contact.
✅ Develop and maintain clear technical documentation.
✅ Mentor and guide junior IT support staff.
✅ Design and implement tailored technical solutions.

What You'll Bring:

🔹 Previous experience working in a managed services (MSP) environment is essential
🔹 Strong Level 2-3 support experience, with the ability to take ownership of escalations.
🔹 Expertise in Office 365, networking, and IT security.
🔹 Ability to work autonomously and collaboratively.
🔹 Experience mentoring junior IT staff is highly regarded

What's on Offer?

💰 $100K + super
🕘 Flexible work arrangements
📚 Paid professional development
🎯 Fantastic office culture

If you're ready to step up in your IT career and be part of a growing, Brisbane-based MSP, apply today!

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Dylan Sheoshker at Clicks IT Recruitment on +61 429 171 544.

At Clicks we embrace diversity, inclusion and equal opportunity.