Are you a professional who wants to demonstrate your extensive ICT support skills? Are you the type of person who values providing a personalised service and helping people be effective with new technology? Can you help solve technical issues in a simple and customer friendly way?
About the role:
The Manager - ICT Executive Support is a role which is critical to support Victoria Police in serving the community.
This new team is part of the strategic direction to improve ICT service delivery experiences across Victoria Police, focussing on the experience of our executive leadership and the Chief Commissioner of Police.
This is a critical and highly visible role
You will focus on providing an exceptional, personalised and professional VIP customer experience
You will establish trust with the executive leadership team
You will perform expert triage and technical support while maintaining confidentiality and absolute discretion
You will have autonomy and be empowered by the Chief Technology Officer to direct resources as needed to resolve issues as a priority
Your key accountabilities will be to:
Own and lead the new Executive Support function and its performance
Drive issue resolution with high priority across different teams with authority
Assist senior leaders with the adoption of new technology
Build and maintain strong relationships with Product Managers, in particular End User Services
Co-locate with Executive Command, and provide out-of-hours availability
Draw on the expertise of L2 and L3 technical specialists to assist in resolution
Manage a direct report also focussed on Executive Support (VPS5)
As the successful applicant, you will have:
Expert knowledge, skills and experience in end user technology (e.g. Windows 10, Teams, OneDrive, SharePoint, Outlook, Print, Video Conferencing, iOS devices)
Strong sense of professionalism and accountability
Dedication to delivering excellent customer experiences
Excellent communication and stakeholder management skills
Ability to deliver outcomes and direct activity across multiple internal and external teams
An Information Technology, Business, or related degree
Requirements and relevant information:
The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen. OR Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
Applications close midnight, Wednesday 22 September 2021.
Victoria Police is a large organisation employing police, public servants and protective services officers. Victoria Police provides support to the community 24 hours a day, 365 days of the year.
At Victoria Police our goal is for our workforce to reflect the diverse community we serve. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Melissa Cooper at Clicks IT Recruitment on 03 9963 4826.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email email@example.com
AU$125893 - AU$168473 per annum + Flexible work place
Flexible work place