Senior Observability & Reliability Engineer

Are you a senior platform engineer who enjoys getting hands-on with technology but also likes taking the lead in improving how things are done?

I'm working with a large, well-established organisation looking for an experienced Senior Observability & Reliability Engineer to help improve the reliability, monitoring and recovery capabilities of its technology platforms.

This isn't a traditional infrastructure support role. We're looking for someone with strong practical experience in observability, monitoring, configuration management and disaster recovery. Someone who knows their way around tools like Dynatrace, Device42, ServiceNow and PagerDuty and understands how they work together in a complex enterprise environment. You'll be joining an experienced technical team where you'll have the opportunity to influence how these platforms are managed, improve existing processes and mentor other engineers, while remaining very much involved in the technical work yourself.

The role can be based in Sydney, Melbourne or Brisbane, with a preference for candidates in Sydney or Brisbane who can attend the office up to two days per week.

What you'll be doing:

• Taking a lead role in improving platform monitoring, alerting and overall service availability.
• Working hands-on with Dynatrace, Device42, ServiceNow and PagerDuty to improve observability and incident management
• Managing and improving CMDB processes, service mapping and configuration data quality.
• Helping develop and coordinate disaster recovery plans, testing and recovery procedures
• Improving the integration between monitoring, discovery and service management platforms.
• Troubleshooting complex technical issues and supporting major incident investigations.
• Mentoring other engineers and sharing your technical knowledge across the team.
• Working closely with internal stakeholders and external vendors to improve platform reliability and resilience.

What I'm looking for:

The main thing I'm looking for is someone who has actually worked with these technologies, rather than someone who's managed teams or infrastructure at a high level. Ideally, you'll bring:

• Strong hands-on experience with Dynatrace, Device42, ServiceNow and PagerDuty, or closely related technologies.
• A good understanding of unified observability, monitoring, alerting and event management.
• Experience with CMDB management, service mapping and configuration management practices.
• A solid understanding of disaster recovery planning, resiliency testing and recovery objectives.
• Experience working in complex enterprise environments where system availability is critical.
• The confidence to take ownership of technical issues, mentor other engineers and work with a range of stakeholders.
• Good communication skills and the ability to explain technical issues without overcomplicating things.
• Experience with Datadog or similar observability platforms would also be considered.
• Exposure to Grafana, Ansible or UIM would be useful, but isn't essential.

You don't necessarily need to have worked with every tool listed above, but you'll need a strong technical background in this space and be comfortable getting into the detail.

If you've been working in observability, platform availability or configuration management and are looking for a role where you can put that experience to good use, I'd be keen to hear from you. I'm particularly interested in speaking with engineers who enjoy solving technical problems, improving the way systems are managed and sharing their knowledge with others.

Apply now or get in touch for a confidential discussion about the role.


If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Henry Brosius at Clicks IT Recruitment on +61 487 046 942
 
At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.
 
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au