CRM Solutions Architect

• Take ownership of solution architecture and technical direction across a complex CRM environment.
• Play a key role in shaping platform modernisation and future technology decisions.
• Combine hands-on technical development with architecture and technical leadership.
• Permanent role, salary starts from $130k + 17% superannuation

About the opportunity

We are seeking an experienced CRM Solutions Architect to provide technical leadership, solution architecture and hands-on development across a large and complex enterprise CRM environment.
This is an opportunity to take ownership of the technical direction of a CRM and business applications ecosystem, working closely with business stakeholders, technical teams, project delivery teams and external vendors to design and deliver scalable, secure and sustainable solutions.
The organisation currently operates a Microsoft Dynamics 365 and Power Platform environment. However, this role requires more than platform-specific expertise. We are looking for someone with strong software engineering foundations and the ability to evaluate, adopt and work across different technologies as the organisation's technology landscape evolves.
You will play a key role in shaping architecture, leading complex integrations, improving engineering and DevOps practices, and mentoring technical team members.

Key responsibilities

• Define and maintain solution architecture principles, integration standards and technical design patterns across CRM and related business applications.
• Lead and contribute to the hands-on design, development and delivery of high-quality solutions, including custom development, APIs, integrations, data and cloud technologies.
• Provide architectural leadership and technical assurance across CRM initiatives, ensuring solutions are secure, scalable, maintainable and aligned with enterprise standards.
• Design and oversee complex integrations between CRM platforms, enterprise systems, cloud services and external applications.
• Establish and improve software engineering practices, including code reviews, source control, testing, Application Lifecycle Management (ALM), DevOps, CI/CD and deployment processes.
• Develop technical roadmaps to support platform modernisation, CRM evolution, integration improvements and the reduction of technical debt.
• Provide technical guidance on data architecture, data modelling, data quality and cross-system dependencies.
• Work closely with business and technology stakeholders to understand requirements, challenge assumptions and recommend appropriate technical solutions.
• Provide technical oversight of external vendors, reviewing proposed solutions, architecture and technical deliverables.
• Mentor and provide technical guidance to developers, CRM engineers, systems administrators and wider delivery teams.
• Identify and manage architectural risks, technical issues and integration dependencies, ensuring solutions remain reliable and sustainable.
• Evaluate emerging technologies and recommend opportunities to improve the organisation's application and technology landscape.

Skills and experience To be successful in this role, you will bring:

• Significant hands-on software development and engineering experience, combined with demonstrated solution architecture and technical leadership experience in complex enterprise environments.
• Strong understanding of software engineering principles, solution architecture, integration patterns, APIs, data modelling, security and cloud technologies.
• Experience designing and delivering complex integrations across enterprise applications using APIs, middleware and cloud integration services.
• Demonstrated experience establishing or improving engineering practices, including ALM, DevOps, source control, CI/CD, testing, environment management and release processes.
• Strong understanding of CRM platforms, enterprise applications, SaaS technologies and cross-platform business processes.
• Experience with Microsoft Dynamics 365, Power Platform, Dataverse and Azure technologies will be highly regarded or other CRMS
• The ability to work across different technologies and platforms, applying sound software engineering and architecture principles rather than relying on a single product or vendor.
• Strong analytical and problem-solving skills, with the ability to assess technical options, identify risks and recommend sustainable solutions.
• Excellent stakeholder engagement and communication skills, with the confidence to explain complex technical concepts and influence decisions across technical and non-technical teams.
• Experience providing technical leadership, coaching and mentoring to technical team members and working collaboratively with vendors and delivery partners.

A relevant tertiary qualification in IT, Computer Science, Software Engineering or a related discipline is desirable, or equivalent practical experience. Relevant architecture, integration or cloud certifications will also be highly regarded.



If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Daniela Marin at Clicks IT Recruitment on +61 438 332 494.
 
At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.
 
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you
require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au