SharePoint Consultant

• Salary: 100K - 140K + Bonus
• Location: Remote, Sydney (Must be based in NSW)
• Permanent: Fulltime

Our client is a boutique SaaS Software company that is redefining how businesses connect, collaborate, and thrive in the digital workplace with their customised and integrated SharePoint solution offering.

They are seeking a SharePoint Consultant who is passionate about technology and customer success to support the Asia Pacific region.

The role
As a SharePoint Consultant, you will work closely with the Presales team and be the bridge between customers and their cutting-edge solutions to ensure seamless implementation while assisting with POCs.

Key Responsibilities

Customer Success Management:

• Act as the primary contact for customers, building and nurturing strong relationships to foster customer loyalty and satisfaction. Conducting regular check-ins and business reviews to track customer success
• Monitor customer health metrics, identifying and proactively mitigating potential churn risks to maintain long-term customer satisfaction.
• Drive product adoption and usage by developing and executing customised success plans aligned with customer business goals.
• Collaborate with sales teams to identify and upsell opportunities, contributing to the expansion of customer accounts and ensuring maximum value realisation.

Customer Services:

• Facilitate regular technical engagements with customers to understand their business requirements and propose tailored solutions that align with their needs.
• Guide Implementation & Adoption by supporting customers in configuring, deploying, and optimising the platform to maximise adoption and ensure success.
• Act as a subject matter expert (SME) on all Powell products, providing strategic guidance, best practices, and expert-level support throughout the customer journey.

Support:

• Address and resolve customer concerns in a timely manner, escalating complex issues as necessary to ensure a positive customer experience.
• Work closely with internal teams, including Presales, R&D, and Customer Success, to develop and deliver solutions that meet customer needs and exceed expectations.
• Relay valuable customer feedback to product teams, helping inform continuous product improvements and ensuring the platform evolves in line with customer requirements.

Qualifications & Skills

• SharePoint: 5+ years of experience in creating, designing, and deploying SharePoint solutions, including custom development for SharePoint Online.
• Problem-Solving Mindset: Ability to troubleshoot and resolve technical challenges efficiently.
• Customer-Centric Approach: Excellent communication skills to build strong relationships and translate technical concepts for various stakeholders.
• Project Management Skills: Ability to juggle multiple customer accounts and drive projects to success.
• Technical Support Systems: Familiarity with support ticketing platforms (e.g., Zendesk) and experience in managing technical issues in a customer-focused environment.
• Remote Work Efficiency: Ability to manage your workload independently while working remotely.

Nice to have (Not required):

• AngularJS, JavaScript, APIs, Power Automate, HTML & CSS, and Entra ID

This is a fantastic opportunity for a SharePoint Developer looking to transition to a Consultative, customer-focused role.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Anthony Singh at Clicks IT Recruitment on +61 419 740 399.