Level 1/1.5 Service Desk Analyst (MSP Focus)

Clicks IT has partnered with a growing Managed Service Provider, to help them find a talented Level 1/1.5 Service Desk Analyst to join their team in Matraville.

This is an exciting opportunity for someone looking to join a collaborative, supportive business where you'll be a key part of both their IT managed support services and print services support business.

About the Role

As a Level 1/1.5 Service Desk Analyst, you'll be the first point of contact for support across both Managed IT Services and Managed Print Services. This is a varied and fast-paced role where you'll split your time between customer support, troubleshooting, technical administration and some print supply inventory management.

What you'll be doing

• Handling Level 1 and Level 1.5 support tickets across IT Systems and Print systems.
• Remote and onsite installation of printers, drivers, workflows, and email integration.
• Troubleshooting PC, laptop, Windows, Microsoft 365, and networking issues.
• Coordinating PC and Print parts, consumables, and vendor interactions.
• Providing white-glove service to customers with clear communication and timely follow-ups.

About You

I'm looking for a self-starter who enjoys problem-solving and working in a customer-focused environment but can also work independently with minimal supervision.

To be successful, you'll bring:

• Proven experience in a Level 1/1.5 IT Managed Service Desk role.
• Strong knowledge of Windows, Microsoft 365, networking, and PC troubleshooting.
• Experience with Managed Print Services (installation, driver configuration, break-fix support) is highly regarded.
• Excellent communication skills and the ability to liaise confidently with customers and technicians.
• A proactive, can-do attitude with the ability to work autonomously.
• Must be an Australian Citizen or Permanent Resident.
• Must live within a reasonable commute of Matraville and have a car.

Why Join?

• A secure work environment with a growing IT Managed Service Provider.
• Modern office just minutes from the beach in Matraville.
• Opportunities to broaden your technical exposure across both IT and print solutions.
• Career development in a supportive and collaborative team culture.

This is a fantastic chance to combine your technical skills with customer service in a role that offers variety, responsibility, and growth potential.

Let's talk

If you're a MSP experienced professional looking for a new challenge and opportunty to grow I'd love to hear from you. Apply now or reach out for a confidential discussion.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.

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