164525
Desktop Support
Candidate Description
Experienced ICT professional with extensive skills in hardware maintenance, IT project management, and desktop support. Proven track record in staff mentoring, application deployment, and troubleshooting. Strong communication and problem-solving abilities, with a focus on continuous learning and self-development.
Skills & Technologies
Work Experience
ICT Officer
Responsible for user training and education, mobile device support, new employee onboarding, data backup and recovery, and providing multi-level support to staff members. Managed hardware and software installations, user account management, and remote desktop support.
Desktop Engineer
Provided desktop support across multiple government departments, including network troubleshooting, hardware and software issue resolution, and printer support. Managed support and deployed laptops, desktops, and tablets.
Security Advisor
Managed security approvals, security enquiries, and audits of classified documents. Delivered security training and awareness sessions, and provided protective security advice to staff and stakeholders.
ICT and Records Management Support Officer
Provided support for Government officials on ICT matters, provided technical support, and managed network issues. Administered the intranet and external website, and coordinated ICT infrastructure support.
IT Service Desk Analyst
Provided technical support to staff, managed ticketing for troubleshooting, and assisted with desktop hardware and software configuration. Supported video conferencing and teleconferencing, and maintained user documentation.
Certifications
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