164525
Desktop Support
Candidate Description
Experienced IT Support Specialist with extensive expertise in hardware maintenance, application testing, and IT project management. Skilled in troubleshooting, deploying applications, and providing high-level customer support. Proven ability to work under pressure and manage multiple tasks simultaneously.
Skills & Technologies
Work Experience
Systems Support Analyst
Provide Level 2 application support, high-level customer support, and thorough triage and analysis of issues. Liaise with internal teams to escalate and resolve issues, and maintain usability documentation.
ICT Officer
Provided user training, managed helpdesk tickets, supported mobile devices, and performed data backup and recovery. Managed hardware and software installations and upgrades.
Desktop Engineer
Provided desktop support, executive support, and network troubleshooting. Managed hardware and software issues, and supported MobileIron across multiple departments.
Security Advisor
Managed security incidents, audits, and classified document handling. Provided security training and collaborated with ICT teams to ensure quality service delivery.
ICT and Records Management Support Officer
Supported ICT matters, provided technical support, and managed network issues. Administered information and records management systems.
Certifications
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