Communications and Engagement Lead

An opportunity is available for an experienced Communications and Engagement Lead to support a high profile Knowledge Management function within a major financial services organisation.

This role will help shape how the department presents its capabilities, communicates with employees and encourages the use of its services across the organisation. You will create an engaging SharePoint intranet experience, develop a departmental service catalogue and deliver communications that make complex topics accessible to a broad business audience.

The role

Working with senior leaders and subject matter experts, you will:

• Establish and manage an engaging SharePoint presence for the department
• Structure content and navigation so information is intuitive and easy to access
• Create a service catalogue explaining the department’s capabilities, benefits, ownership and contact points
• Develop communication plans that increase awareness and adoption of services
• Produce clear and compelling content for intranet pages, presentations, staff updates and executive audiences
• Coordinate internal roadshows, showcases and engagement sessions
• Build strong relationships with stakeholders across the organisation
• Turn complex topics relating to knowledge, information, data, governance and AI into practical business communications
• Maintain consistent messaging, tone and presentation across communication channels

About you

You will be an accomplished internal communications or employee engagement professional who can combine strategic thinking with hands on content delivery.

To be successful, you will bring:

• Experience delivering communications or engagement initiatives within a large organisation
• Strong practical knowledge of SharePoint intranets and digital content management
• Experience designing content structures, navigation and user journeys
• Excellent writing, editing and presentation skills
• Previous involvement in service catalogues, communication campaigns or business enablement initiatives
• Confidence working with senior stakeholders and technical subject matter experts
• Experience planning roadshows, showcases or organisation wide engagement activities
• The ability to simplify technical information without losing its meaning

Exposure to knowledge management, information management, data governance or artificial intelligence would be advantageous. Previous experience within banking or another highly regulated environment would also be well regarded.

This opportunity would suit someone who enjoys building new communication channels, improving the employee experience and helping business teams understand the value of complex services.

The position is offering a daily rate of $850 to $1,000 plus superannuation, depending on experience.


If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Mark Penn at Clicks IT Recruitment on +61 427 409 657.
 
At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.
 
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au