Service Desk Officer

Our client is seeking a Service Desk Officer to join a high-performing ICT support team servicing major Queensland Government departments. This role is ideal for a customer-focused IT professional looking to provide timely and effective ICT solutions in a fast-paced environment.

The Role:

Location: Brisbane, CBD
Hourly Rate: $43.85 inc super
Work From Home: Available after 3-month probation

As a Service Desk Officer, you will be the first point of contact for ICT support requests, ensuring smooth operations for end users. You will handle incident management, troubleshooting, and service requests while maintaining strong relationships with stakeholders.

Key Responsibilities:

• Provide quality first-level ICT support via phone, email, and service catalogue requests.

• Troubleshoot and resolve issues related to Microsoft 365, Windows operating systems, Citrix, and network communications.

• Use Ivanti Service Desk software and Amazon Connect call centre software (or similar) for case management.

• Support mobile device management using InTune Company Portal and RSA SecurID tokens.

• Escalate complex issues in line with defined processes.

• Contribute to process improvements and service documentation updates.

What You'll Bring:

• Experience in ICT service desk support, ideally within government or enterprise environments.

• Strong customer service skills, with the ability to engage with diverse stakeholders, including executives and field workers.

• Proficiency in Microsoft 365, Active Directory, Windows operating systems, and mobile device support.

• Experience with IT service management tools such as Ivanti Service Manager.

• Excellent troubleshooting and problem-solving abilities.

• Strong communication skills and the ability to work collaboratively in a team.

What's on Offer?

• Flexible work environment in Brisbane.

• Ongoing professional development opportunities in a Government setting.

• Exposure to strategic technology projects in a leading investment-focused firm.

If this sounds like the next step in your IT career, apply today!

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Kate Pengelly at Clicks IT Recruitment on +61 419 721 158.

At Clicks we embrace diversity, inclusion and equal opportunity.