Product Service / IT Consultant

A global industrial technology business is seeking a Product Service Consultant to support safety and detection-related technology solutions.

This role will play a key part in product quality and customer experience, providing support and service engineering across product validation, troubleshooting, diagnostics, and technical issue resolution. The position also has a strong focus on project coordination and stakeholder engagement, both internally and externally.

Typical responsibilities:

• Continuous product improvement

• Assess defects in production products

• Provide advanced support to external customers

• Review customer software and hardware configurations to improve system performance

Education and experience required:

• 3 to 5 years of relevant experience, including exposure to NPI and CPI processes

• Bachelor's degree in Computer Science, Mining Engineering, Mechanical Engineering, or a related field

• Candidates with an Associate degree and additional relevant experience may also be considered

• Master's degree may be viewed as overqualified

• Internship experience may be considered depending on relevance and duration

Additional technical skills:

• Project management experience

• Experience supporting technology in an industrial or production environment

• Ability to read and work with schematics

• Strong product support capability

• Field experience is advantageous

• Industry experience in heavy industry, mining, or similar environments will be highly regarded

• Experience in data gathering and analysis, with the ability to collect and interpret information from multiple stakeholders and sources to support sound conclusions and decision-making

Soft skills:

• Strong communication skills, with the ability to clearly share and interpret information

• Problem-solving capability across operational, technical, and process-related issues

• Relationship management skills, with the ability to build and maintain effective working relationships

• Commitment to service excellence and customer outcomes

• Consulting mindset, with the ability to provide technical or business guidance to internal and external stakeholders

• Customer-focused approach, with the ability to understand needs and support tailored solutions