Key Responsibilities

• Operate and manage applications and infrastructure hosted on AWS Cloud.

• Undertake regular and ad-hoc operational activities such as health checks, certificate renewals and scheduled maintenance tasks such OS and software patching and upgrades.

• Monitor, troubleshoot, and resolve high severity incidents in a 24 x 7 live production and external vendor testing environments, preventing or minimising downtime and adverse impacts to external clients and users.

• Undertake regular and ad-hoc operational activities such as health checks, certificate renewals and scheduled maintenance tasks such OS and software patching and upgrades.

• Proactively address operational irritants by performing root cause analysis and drive permanent fixes for recurring issues with delivery teams.

• implement and maintain monitoring, logging and alerting to ensure high availability, performance and reliability of our systems to meet target volumes and application metrics.

• Assist in governance and audit activities and compile operational and data driven reports for business and technical stakeholders.

Key Technical Skill Required:

• Experience in AWS cloud and technologies including EC2, CloudWatch, Lambda and S3.

• Extensive technical skills in midrange applications and architecture and experience in database, network, and security technologies.

• Infrastructure administration experience in Windows and Linux (RedHat Enterprise preferred) Operating Systems.

• Experience in scripting (using languages like Python, AWS CLI, Bash or PowerShell) for day-to-day management and automation tasks.

• Experience or familiarity with monitoring tools (e.g. Splunk), ITSM workflow and ticketing systems such as ServiceNow, and Azure DevOps to manage and track work, bugs, issues and risks.