Customer Support Specialist (Trucking/Transport)

Know trucks? Then you'll know how much easier life is when systems actually work. That's where this software company's products come in and where you do too.

I'm looking for someone who's spent time in the trucking, transport, or logistics world and can bring that know-how into a customer support role.

You'll be the person who can talk shop with drivers, fleet managers, and mechanics while helping them get the most out of othe company's suite of specilaised software.

What the job looks like

• Taking calls and emails from clients and helping them sort issues quickly.
• Setting up new customers and getting their data sorted (yep, a bit of Excel work).
• Spotting problems and passing on the techy stuff to the developers.
• Giving feedback to the product team so the software keeps getting better.
• Helping build support guides that make life easier for our clients.

Who I'm chasing

• Someone with 3 or more years of experience working within a trucking, transport or logistics company.
• A people person who's worked in customer service and knows how to keep cool under pressure.
• Comfortable with Excel - doesn't need to be fancy, just solid.
• A problem solver who's curious about how systems work.
• Reliable, organised, and happy to work both in a team and on your own.

Why you'll enjoy it

• You'll be part of a team that actually understands transport.
• Every day's a bit different. Support calls, data clean-ups, project work.
• Your ideas will be heard. The feedback you give shapes how the platform improves.
• You'll be joining a growing Aussie business with a great rep in the industry.

If you're ready to bring your customer service and transport know-how into a role where every day is different, I'd love to hear from you.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.