Level 2 IT Support Analyst

Are you an IT problem-solver who thrives in a fast-paced MSP environment?

Join a dynamic national Managed Services team where your skills in Microsoft 365, Azure AD, and cloud infrastructure will be highly valued.

In this 6-month contract, you'll handle complex support issues, keep critical systems humming, and deliver the top-tier service clients love you for. No same-day repeats, just variety, challenge, and the satisfaction of fixing things others can't.

What You'll Be Doing:

• Troubleshoot and resolve Level 2 technical support tickets
• Administer and support Microsoft 365, Azure AD, Intune, Defender, and SharePoint
• Deploy and manage both cloud and on-premises infrastructure
• Automate repetitive tasks with PowerShell
• Keep documentation clear and contribute to the knowledge base
• Provide occasional onsite support to clients in the Sydney area

What I'm Looking For:

• 2+ years in IT support (previous MSP experience is our strong preference)
• Confident with Windows OS, Microsoft 365, networking, Active Directory, and Group Policy
• Skilled in Azure AD & Intune management
• Solid troubleshooting, time management, and communication skills
• Proactive attitude with a genuine passion for tech
• Current driver's licence and reliable vehicle for site visits

Why You'll Love This Role:

• Variety every day supporting multiple clients, industries, and environments
• High-impact work where your problem-solving keeps businesses running smoothly
• Collaborative culture and supportive team who love sharing knowledge

If you've got the MSP experience and the skills to solve the problems others can't, apply now!

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.