Customer Onboarding Specialist

About the Company

This Australian-owned software business has been helping organisations manage their fleets, assets, employees, and contractors since 2005. With deep experience in fleet operations, compliance systems, and transport logistics, their software is designed to be intuitive, reliable, and easy to use for businesses across Australia and beyond.

About the Role

I'm seeking a Customer Onboarding Specialist to guide new clients through their first steps with the company's software platform. This role blends customer service, data onboarding, and problem-solving. You'll ensure customers have a smooth and positive experience from the moment they sign up.

Key Responsibilities

• Manage onboarding for new customers, including initial system set-up and data uploads (primarily via Excel).
• Work closely with clients to understand their requirements and ensure a seamless transition into the platform.
• Provide first-line support for customer questions and issues during onboarding.
• Liaise with internal teams to escalate technical matters and provide client feedback for product improvements.
• Create and maintain customer support documentation to make onboarding simpler and faster.

About You

I'm looking for someone who enjoys problem-solving, has strong Excel skills, and thrives on building great customer experiences.

• 2+ years of experience in customer service, onboarding, or support roles (transport, logistics, or fleet experience highly regarded).
• Solid Excel skills for managing, cleaning, and importing data.
• Excellent communication skills - clear, professional, and empathetic.
• Strong organisational skills and attention to detail.
• A proactive, solutions-focused mindset.

Why You'll Enjoy It

• Be part of a collaborative team with real industry expertise.
• Every day brings variety: data work, customer interactions, and project support.
• Your feedback will directly shape future product improvements.
• Join a growing Australian business with a strong reputation in its sector.

If you're ready to combine your Excel expertise with customer service experience and play a key role in onboarding clients to a proven software solution, I'd love to hear from you.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.