Customer Onboarding/Experience Technical Specialist

This Australian-owned software company is transforming the way fleet and transport operators manage maintenance, compliance, and assets. Their intuitive, mobile-first fleet management platform is trusted by hundreds of transport businesses across Australia and beyond.

Clicks is partering to find a Customer Onboarding/Experience Technical Specialist which is someone who not only speaks the language of trucks, fleets, and compliance but is also comfortable working with customer data and Microsoft Excel.

If you're equally at ease chatting with fleet managers as you are manipulating data, this could be your next move.

If you started out in dispatch, administration, or operations in a fleet or transport company and developed strong technical or data-handling skills along the way, we'd love to hear from you.

About the Role

You'll be the friendly, capable voice that new customers rely on to get started and guiding them through setup, onboarding, and use of the software system. You'll work closely with internal tech and product teams, helping ensure that data is clean, accurate, and aligned for each client.

Your day-to-day will include:

• Onboarding new customers and configuring their systems.
• Importing, cleaning, and validating customer data (yes, there's plenty of Excel involved).
• Taking client calls and troubleshooting technical or configuration issues.
• Escalating complex problems to the development team.
• Creating clear, step-by-step support resources and user guides.
• Providing feedback and insights that help improve the platform.

Who I'm Looking For

• Qualification in technology or business.
• 4+ years of tech savvy experience in transport, fleet, or heavy vehicle operations.
• Strong Excel skills and ability to manage, clean, and format data accurately
• Comfortable working with data imports and templates.
• Experience in customer onboarding and customer experience.
• Ideally, NHVAS accreditation or strong compliance understanding.
• A calm and good listener (and reader) who can manage multiple clients with ease.
• Ability of on the fly troubleshooting/resolution and adept at multitasking.
• Someone who enjoys helping others and improving systems.

Why You'll Love It

• Be part of a team that truly understands the transport industry
• Work with clients who value your industry and technical insight
• Enjoy variety including onboarding, data validation, problem-solving, and customer success
• Contribute ideas that shape product innovation and client experience
• Join a growing Australian company with global reach

If you've got the transport background, technical confidence, and a passion for helping customers succeed, this is your chance to bring it all together in a rewarding software-focused role.

Apply now or reach out for a confidential chat.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.

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