Applications Support Analyst - Level 2/3

Applications Support Analyst - Level 2/3

📍 Cheltenham, VIC 3192
🕒 Permanent Full-Time
💰 Salary: $107,214.34 inclusive of superannuation + 17.5% annual leave loading
💻 Information & Digital Technology - Applications Services

Reporting to the Team Leader - Application Services, you will be responsible for delivering Level 2/3 support across a broad portfolio of enterprise applications and integrated platforms.

This role is ideal for a technically strong application support professional with experience supporting enterprise applications, integrated systems, and Microsoft-based environments across complex corporate or government settings.

About the Role

You will work closely with internal technology teams, vendors, stakeholders, and business users to ensure systems remain secure, stable, and operational while continuously improving functionality and user experience.

Key Responsibilities

• Provide Level 2/3 application support across enterprise systems and integrated platforms
• Configure, administer, maintain, and optimise business applications
• Troubleshoot and resolve complex incidents, application issues, and system errors
• Support system upgrades, patching, testing, and release activities
• Monitor application availability, performance, and business continuity requirements
• Work with vendors and stakeholders on incidents, enhancements, and projects
• Maintain technical documentation, support procedures, and knowledge base articles
• Support cyber security, disaster recovery, auditing, and compliance activities
• Participate in projects, system improvements, and transformation initiatives
• Deliver user support, guidance, and training to improve system adoption and user experience.

Required Technical Skills & Experience

• Strong experience supporting Microsoft technology environments, including:
  • SQL Databases, PowerShell, APIs & integrations, Windows Server, Active Directory
• Experience supporting enterprise and ERP applications such as:
  • TechnologyOne OneCouncil; Infor Pathway; OpenText Content Manager; Aurion Payroll; InfoXpert / IPS Hansen (highly desirable)
• Experience with Microsoft 365 technologies including:
  • SharePoint; Power Platform; Power BI; Dynamics
• Experience working with ITSM/service desk tools and ITIL environments
• Strong troubleshooting, root cause analysis, and problem-solving skills
• Understanding of cyber security, change management, disaster recovery, and system compliance practices

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ibrahim Khan at Clicks IT Recruitment on +61 428 054 923.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

Apply Now