Software Support Specialist

About Gearbox

Gearbox is an Australian-owned software company reshaping how transport and fleet operators manage thier maintenance, compliance, and assets.

Their software platform is used by hundreds of transport businesses across Australia and internationally and is built by people who genuinely understand the industry.

Clicks and Gearbox are partnering to find someone who can work closely with the customer and provide them with personalised and high-quality software support.

About the Role

You'll be the go-to person helping customers actually use the platform solving real operational problems across fleets, workshops, and compliance teams.

You be working directly with drivers, mechanics, and fleet managers, supporting them via phone and Zendesk, troubleshooting software issues and ensuring their data and workflows are set up correctly.

Full product training is provided but what matters is your ability to understand customers, problem-solve, and communicate clearly.

What We're Looking For

• Proven application/software support experience (not general IT helpdesk).
• Comfortable working with data, Excel, and system troubleshooting.
• Experience with Zendesk or similar ticketing tools.
• Strong communication skills and ablity to "talk shop" with industry users.
• Self-sufficient, organised, and able to manage competing priorities.

Why This Role Stands Out

• Work on software that directly impacts real-world operations not abstract systems.
• Get variety including software troubleshooting, and continuous improvement.
• Have a genuine voice in product direction through customer insights.
• Join a highly successful and growing Australian software company.

If you've built your career in transport or operations and moved into software support or you're the person everyone goes to when software systems aren't working this is the kind of role where that experience is genuinely valued.

Apply now or reach out for a confidential discussion.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.

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