Driver Safety Support

You'll be joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Joining the Technology division, you will help shape the future for stronger communities through safer, smarter and more sustainable mining. As part of a global and diverse team, you will become a crucial contributor by building meaningful relationships and providing our customers technical support for our industry leading mining technology systems.

JOB DESCRIPTION:

Driver Safety Systems Support Analyst
About Us Join a global technology team dedicated to safer, smarter, and more sustainable transport solutions. As part of our diverse and collaborative group, you'll play a key role in supporting our Driver Safety System products, building strong relationships with customers and dealers, and helping to create safer roads for everyone.

You are a customer support analyst with a keen eye for detail and a talent for delivering consistent, high-quality support for essential daily tasks in an attentive and dependable manner. You take pride in your work, and your strong customer focus helps enhance the overall support experience for our clients.
Key Responsibilities:

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  Provide responsive system support and quality customer service for the Driver Safety System (DSS) application, as part of the Detect software suite
  
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  Device provisioning and fleet allocation using enterprise applications
  
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  Secure access requests & Credential management assistance
  
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  Managing multiple customer inquiries and collaborating with dealers to ensure timely resolution of requests
  
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  Processing sensitive video content of driver safety events
  Basic Qualifications:
  
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  Customer support experience
  
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  Basic technical aptitude or experience providing support in a customer-facing environment
  
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  Ability to follow technical instructions and troubleshooting guides to assist customers effectively
  
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  Eagerness to learn and apply new technical procedures to resolve customer issues
  Additional Information:
  
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  The location for this position is Perth, WA
  
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  Standard working hours: 5 days (Mon-Fri) in the CBD office, 8am-4pm
  
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  Domestic relocation assistance is not available
  
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  Sponsorship is not available
  
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  No on-call weekend work required

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Joshua Ainslie at Clicks IT Recruitment on +61 437 731 191.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

Apply Now