Manager, IT Service Delivery
$160000 per annum
Sydney - CBD
Permanent
Ready to lift service performance and digital experience end-to-end? This role leads a Customer & Employee Digital Experience practice and owns the governance, reporting and processes that keep IT services running smoothly. You'll lead a team of 5, report to the Head of Technology, and drive measurable improvements across service quality, SLAs and stakeholder experience.
What you'll do
- Lead the IT Service Desk and application support function
- Mature ITIL-aligned governance (Incident / Problem / Change / Release)
- Own the IT Service Catalogue, SLAs and service performance reporting
- Manage major incident and problem reporting for executives and Audit & Risk
- Oversee asset lifecycle management (hardware, software, licences, compliance)
Must have
- 10+ years' IT experience across operations / infrastructure / app support
- Practical ITIL / ITSM leadership across core processes
- Strong stakeholder communication and executive-level reporting capability
- Technical understanding of infrastructure, cloud/on-prem and networks
- ITIL Practitioner (minimum)
Nice to have: ServiceNow design/implementation; ServiceNow certification; ITIL Intermediate/Expert pathway.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Nicole Guala at Clicks IT Recruitment on +61 437 981 120.
At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.
Job Summary
Pay:
$160000 per annum
Location:
Sydney - CBD
Job Type:
Permanent
Specialisation:
Management and Supervisory jobs
Reference ID:
BBBH77470