Third Consecutive Year of Recognition for Outstanding Contractor Care and Customer Service
Clicks IT Recruitment, one of Australia’s leading technology staffing firms, is proud to announce it has once again won the Australian Business Award for the category of Service Excellence (CSX)—its fifth win overall and third consecutive year receiving the honour.
This award recognises Clicks’ unwavering commitment to delivering an exceptional experience to clients and contractors through its innovative Contractor Care Program, industry-leading service standards, and ongoing investment in wellness, inclusion, and innovation.
“To be recognised for Service Excellence five times—and three years running—is a milestone we’re incredibly proud of,” said Tamara Ryf, CEO of Clicks IT Recruitment. “It reaffirms the heart of our business: service built on care, consistency, and genuine relationships.”
Service Excellence in Action: Clicks’ Contractor Care Program
Clicks’ Contractor Care Program supports over 800 active contractors, forming long-term relationships with IT professionals throughout their careers. This unique approach enables Clicks to deliver consistent value for clients while reducing recruitment costs and increasing contractor retention—delivering both commercial and human-centred success.
Through a mix of automation and personalisation, Clicks balances efficient operations with a concierge-level experience. Each contractor is paired with a dedicated Contractor Care Manager, ensuring responsive, accurate, and empathetic support from day one.
Structured for Success
Clicks’ account management structure ensures every major client is supported by a dedicated Account Manager and a delivery team of sourcing specialists, backed by robust shared service functions. This setup ensures consistent delivery, rapid issue resolution, and close alignment with each client’s goals and KPIs.
Clicks’ strategic direction is guided by its Executive Leadership Group (CEO and COO), but the strategy itself is shaped by the entire organisation—reflecting Clicks’ values of Teamwork, Achievement, Care, and Openness.
A Purpose-Driven Approach
Clicks is more than a recruitment agency. With a clearly articulated purpose to create a safe, supportive, kind and inclusive workplace, Clicks integrates wellbeing, diversity, and inclusion into every layer of its business. The company believes that diverse and resilient workforces deliver better business outcomes—a belief embedded in both its internal teams and client advisory practices.
Industry Recognition Backed by Results
As the fifth-largest IT contractor workforce in Australia, Clicks continues to punch above its weight, holding an estimated 1% share of the $17.7 billion recruitment industry.
Clicks offers a full suite of services including:
- Contract and permanent recruitment
- Workforce management and payrolling
- Master vendor and managed services
- Recruitment process improvement
- Industry research and benchmarking
