Customer Onboarding & Experience Specialist

Gearbox, an Australian-owned software company, is transforming the way fleet and transport operators manage maintenance, compliance, and assets. Their intuitive, mobile-first fleet management platform is trusted by hundreds of transport businesses across Australia and beyond.

We're partnering with them to find a Customer Onboarding & Experience Specialist who understands the language of trucks, fleets, and compliance and someone who's not afraid to "talk shop" with drivers, mechanics, or fleet managers and can help customers get the most out of their software.

About the Role

You'll be the friendly, capable voice that new customers rely on to get started - guiding them through setup, onboarding, and best-use of the Gearbox system. You'll liaise closely with internal tech and product teams, spotting issues, sharing insights, and helping to shape continuous product improvement.

Your day-to-day will include:

• Onboarding new customers and setting up their systems
• Uploading and validating client data (yes, there's some Excel work involved)
• Taking client calls and troubleshooting common issues
• Escalating technical problems to the development team
• Helping create clear support resources and guides for clients
• Providing feedback that makes the platform even better

What We're Looking For

• 4+ years' experience in transport, fleet, or heavy vehicle operations
• Experience in customer onboarding, customer experience, or high-touch client service
• Ideally, NHVAS accreditation or strong compliance understanding
• Confident with Excel and data handling
• A calm, solutions-driven communicator who can manage multiple clients with ease
• Someone who enjoys helping others and improving systems

If you started out in reception, dispatch, or admin and worked your way up into a trusted customer-facing role, we'd love to hear from you.

Why You'll Love It

• Be part of a team that truly understands the transport industry
• Work with clients who value your industry knowledge
• Every day brings something new - onboarding, problem-solving, and helping businesses run smoother
• Contribute ideas that shape product innovation
• Join a growing Australian company with global reach

If you've got the transport background and the people skills to match, this is your chance to bring both together in a rewarding, client-facing software role.

Apply now or reach out to the Clicks IT Recruitment team for a confidential chat.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.