Senior Service Desk Analyst

5 + years of experience

Immediately Available

Familiar with and adherence to core ITIL Processes (Incident Management, Problem Management, Change Management), with regard to the delivery of IT services to the businesses

An experienced IT professional with 15 + years of experience in Service Desk management, Desktop Support, Network Administration, IT infrastructure strategy, and Enterprise Applications Management. Their diverse background encompasses roles in Financial Services, Telecommunications, Government, and Managed Service Providers (MSPs), providing them with a rich understanding of varied industry landscapes.
They excel in delivering level 2 and level 3 support and demonstrate mastery in the administration and troubleshooting of Microsoft platforms, including Office 365, Teams, Visio, Dynamics, Windows, Intune, Power Bi, and SharePoint, among others. Moreover, they bring excellent experience in administering and troubleshooting non-Microsoft platforms and devices such as iOS, Android, Printers, and desktops (HP Elite i5/i7)/Notebook hardware. Their expertise also extends to MDM platforms for enrolling devices in AutoPilot Intune
Currently seeking an opportunity to leverage their expertise and passion for customer service

This candidate has had success contracting with Clicks in the past.

Key Technical Skills & Attributes:

This candidate’s core technical skills and abilities are within the following technologies/areas:

Administration and troubleshooting of Microsoft platforms, including Office 365, Teams, Visio, Dynamics, Windows, Intune, Power Bi, and SharePoint
Administering and troubleshooting non-Microsoft platforms and devices such as iOS, Android, Printers, and desktops (HP Elite i5/i7)/Notebook hardware
MDM platforms for enrolling devices in AutoPilot Intune

Industry Experience:

The core skills and abilities outlined above have been acquired and developed within the following sectors:

Financial Services
Telecommunications
Government

Next Engagement:

This candidate is seeking their next engagement within the following criteria:

Government
Financial Services
Managed Service Provider

Talent Summary

Availability:

Immediately Available

Specialisations:

Cloud & Infrastructure
Software Development

Qualifications:

CISCO Certified
Microsoft Certified Engineer

Reference ID:

84960

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Senior Service Desk Analyst