IT Support

About the Organisation

We are a leading independent co-educational college located in Brisbane, dedicated to providing high-quality education and fostering a supportive community environment. Our ICT team is central to enabling modern learning, and we pride ourselves on delivering an exceptional level of service and technical support to our students, staff, and wider community.

Position Purpose

The IT Support Officer provides critical frontline technical service, acting as the primary point of contact for IT enquiries, service requests, and helpdesk administration. Reporting to the IT Helpdesk Manager, you will work collaboratively within a dynamic ICT team to support everyday operations and periodically assist with specific IT infrastructure and deployment projects.

Key Responsibilities

Technical Support & System Maintenance

• Configure, maintain, and support desktop and laptop hardware and software across both Windows and Apple (Mac) environments.

• Manage Standard Operating Environment (SOE) image deployments and handle system updates, service packs, and security patches.

• Utilise deployment tools (SCCM, Jamf) for application and device management.

• Configure, install, and troubleshoot local/network printers, peripheral devices, digital signage, and AV equipment.

• Perform basic network troubleshooting, testing, and general administration.

• Assist with the deployment and ongoing support of core enterprise and learning applications (LMS, student management systems, library systems).

• Maintain accurate documentation for helpdesk processes, knowledge base articles, and configurations.

Help Desk Operations & Customer Service

• Provide exceptional, patient frontline customer service to log, triage, and resolve hardware and software issues.

• Assemble, disassemble, and swap components for desktop and laptop devices.

• Assist with user onboarding, including ID photo processing and access provision.

• Support staff with basic ICT literacy and resource troubleshooting as required.

Key Requirements & Selection Criteria

1. Qualifications & Experience

• Must hold a current Paid Blue Card (or be fully eligible to apply).

2. Technical Skills

• Proven ability to configure and deploy software packages within an managed SOE.

• Solid networking fundamentals (TCP/IP, basic understanding of sub-netting, VLANs, and routing concepts).

• Thorough working knowledge of Windows 10/11, Windows Server (2016+), and macOS.

• Proficiency with cloud services and software packages including Microsoft Office 365, Adobe Creative Suite, and Microsoft Azure.

• Strong hardware troubleshooting skills (PCs, laptops, printers, data projectors, and interactive displays).

3. Communication & Ethos

• Outstanding oral and written communication skills, with the ability to explain technical concepts clearly to non-technical users.

• A strong service-oriented mindset when dealing with staff, students, and stakeholders.

• Ability to work collaboratively within a team and manage competing priorities calmly.

• Willingness to support and respect the positive community values and ethos of the college.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Joshua Ainslie at Clicks IT Recruitment on +61 437 731 191.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

Apply Now