Senior Platform Manager-(Salesforce)

• Location QLD, ACT, VIC, NSW
• 12 month contract with 12 months extension
• Platform Operations Lead Lead Critical Enterprise Platforms
• Drive Operational Excellence. Enable Innovation.

We are seeking an experienced and motivated Platform Operations Lead to provide leadership, governance, and operational oversight of a highly complex, business-critical enterprise CRM platform. This is an exciting opportunity to lead a team of senior platform engineers while driving continuous improvement, operational maturity, platform stability, and service excellence across a large-scale technology environment.

Key Responsibilities:

• Lead and mentor a team of Senior Platform Engineers responsible for critical platform operations and support activities.
• Manage work allocation, performance, capability development, training, and succession planning.
• Ensure the ongoing stability, availability, and performance of a complex enterprise CRM platform.
• Lead major incident management activities and coordinate resolution efforts with internal teams and external vendors.
• Monitor platform risks, dependencies, operational issues, and support service performance.
• Improve release governance, change management practices, and platform enablement processes.

 To succeed in this role, you will bring:

• More than 5 years' experience leading and managing ICT support or platform operations teams.
• Experience supporting or managing complex CRM and enterprise business systems.
• Proven leadership experience managing senior technical resources and operational support functions.
• Demonstrated capability in process development, documentation, implementation, and operational improvement.
• Salesforce certifications and experience across Service Cloud, Experience Cloud, and integrations.
• Strong understanding of Salesforce platform operations and support models.
• Knowledge of Salesforce SDLC, DevOps, CI/CD, release management, and platform enablement practices.
• Experience leading larger technical teams of 10+ people.
• Experience with tools such as GitLab, Splunk, Jira, Confluence, and SAP.
• Exposure to highly regulated enterprise environments.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Abhi Naik at Clicks IT Recruitment on 
+61 427 997 851.
 
At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.
 
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you
require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au