We are looking for multiple customer service officers to join rapidly developing government clients in Sydney.
This is an amazing opportunity to gain incredible experience working for leading government departments in NSW - you will be joining a team where you can hone your customer service skills and make a real difference in people's experience with these clients.
Role
Provide exceptional customer support for issues IT related
Troubleshoot user/system issues
Contribute to companies FAQ's
Escalate issues where required to higher support
Follow company procedures and policies
Requirements
High school certificate or equivalent
Previous experience in a Call Center or in Customer Service roles (Phone Based)
Prior experience with problem solving and conflict resolution
Time management skills
Record keeping experience
Understanding of Windows/Microsoft applications and products (experience in excel is desirable)
Willingness to learn about the specific clients and take an interest in the direction of the business
Exceptional communication skills
Exceptional written skills
Ability to work in a team
Positive attitude
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Dillon Dupont at Clicks IT Recruitment on 02 9200 4450.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au
