Clicks is a specialist IT Recruitment Company with offices in Canberra, Melbourne, Sydney and Brisbane. A home-grown Australian business with global capability, Clicks has been providing contract and permanent recruitment services to Australia's leading government and blue-chip organisations since 1990.
Are you a customer focused Level 2 Support Engineer that takes pride providing services to the clients?
Do you have key technical skills in cloud-based network support and M365 and Azure?
Do you want to enhance your IT skill set?
Our client is a Canberra based Managed Service Provider (MSP) that has been providing IT Services to the ACT region and greater Australia. They work with the latest technologies and are a specialist Microsoft Cloud services provider (Azure, M365, etc.). This company is experiencing a good period of growth so this is an exciting time to join!
They have a tight-knit team and have a need for a Level 2 IT Support Engineer to join their company. You will provide exceptional customer service on-site and remotely, help customers with their cloud adoption and provide training to users on new technologies. Technology wise, you will work on network products, peripherals, Microsoft cloud products and virtualisation.
Multiple years of experience providing exceptional, user-centric ICT support both remotely and in-person;
Technically you have experience across network support, ICT peripherals, exposure to MS cloud products, DNS, DHCP and virtualisation;
Adaptive approach, being able to think quickly on your feet to provide a fast resolution;
Willing to put your hand-up to help the greater team and take on your own initiatives;
Clear and concise communication skills being able to translate technical jargon to layman terms;
Reliable car and valid driver's licence as you will be required to travel to client sites (fuel card provided by company).
Being a permanent on-going position, this role will provide you with supportive management who will invest in your learning and development (paying for certifications, onsite lessons). There will be an opportunity to move into a Level 3 role further down the track.
Since some of their clients are work back into Federal Government you will need to be an Australian Citizen being able to obtain an AGSVA security clearance.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Asim Faraz at Clicks IT Recruitment on 06 6202 7716.