Our client is currently seeking a IT Support/Help desk Analyst who is confident, full of energy, and self-motivated to join the business which prides itself as one of the leaders in their field. They are known for their supportive and energetic culture.
Key Responsibilities
Providing first point of contact for all new and existing IT support issues
Troubleshooting and diagnosing technical issues over the phone, through remote access technologies and in person.
Accurate problem resolution with thorough and clear documentation
Maintaining all case/issue history within our help-desk ticketing system
Resolving hardware issues with desktops, printers, scanners, etc.
Sourcing, installation and configuration of PC's and other IT equipment
Essential
Minimum 5 years' experience working on Networks, Desktops, Laptops, and Servers
Experience working with Azure Cloud based Active Directory
A good understanding of Windows 10, Smartphones, and tablets (Windows / Apple iOS / Android), ERP, POS, and Telephony systems
Experience with supporting Outlook 365
Computer troubleshooting
Superior communication skills both written and verbal and must be fluent in English with a great phone manner
Strong problem solving skills
Understanding of LAN and WAN infrastructures
Reliable and honest
Display strong attention to detail
Good time management skills
Prepared to visit stores and the warehouse to deal with IT issues
Desired
Help desk background
IT qualifications
Passion for all things technical and providing excellent customer service
If you are interested and like to speak further about the role, please contact Jamie Khalighi either on 0438 298 961 or
