Associate Service Desk Analyst

• 6 months contract with 6-month extension
• Baseline Clearance Mandatory

Job details
Service Desk Analysts support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment.

Key duties and responsibilities

As part of this role, you must have the ability to work in a technical IT Service Desk environment, while remaining focused and collaborative with peers.

• Must be able to work autonomously and have a desire to seek out and complete work assigned tasks.
• Good with customer service focused skillset.
• Must be able to work out of hours, on a rotating on-call roster.
• Experience troubleshooting IT issues and communicate clearly and concisely over the phone.
• Must be able to work reasonable overtime hours as directed by operational needs.
  

Good to have:

• Demonstrate experience with on prem active directory, AAD, exchange/mailboxes/distribution lists, user profiles, windows 10/11 troubleshooting, Office365 and MS Teams.
• Experience with an ITSM solution, ticketing triage, incidents, requests, and escalation.
• Level 1/2 ICT troubleshooting experience and privileged user account experience.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Richa Agarwal at Clicks IT Recruitment on +61 438 296 880.

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