Support Specialist (Level 2 - 3)

• Deliver advanced incident management, diagnosis, and troubleshooting for service desk tickets, ensuring quality and timely resolutions.
• Provide comprehensive support for desktop, networking, printing, and ancillary equipment.
• Maintain a fit-for-purpose IT environment that aligns with and supports the company's objectives.
• Collaborate with technical specialists to transition systems and services into production.
• Develop and deliver documentation for business-as-usual processes.
• Demonstrate strong technical skills across the Microsoft suite (Server/Desktop).
• Identify and recommend system enhancements and improvements based on site needs.
• Contribute to long-term IT team planning and direction.
• Occasionally travel within Australia, with overnight stays as required.

Key Skills & Requirements:

• Qualifications in IT/Business or at least a Diploma in IT/Networking; CompTIA A+ certification is desirable.
• 5 years of demonstrated experience in ICT operations and support within a Microsoft environment.
• Proven expertise in IT Service Desk and Desktop Support (hardware and software).
• Strong communication skills, both verbal and written, with proficiency in phone and email interactions.
• Ability to build trust and rapport with end-users.
• Capable of working autonomously and collaboratively within a team.
• Valid driver's licence (required for travel to other sites).