The Business Technology Services branch is responsible for the delivery and support of Information Technology.
This position has two primary purposes:
To work alongside senior technical IT specialists to provide technical input with Microsoft-based products and related services for clients' technical services groups and business representatives.
This position is approximately 40% Service Desk requests for IT infrastructure and 60% technical support/windows administration based and as designated IT-based projects
Experience and Knowledge
The position requires a moderate understanding of the following systems and technology:
Microsoft Systems Centre Operations Manager (SCOM)
Microsoft System Centre Configuration Manager (SCCM)
InTune EndPoint Manager, Windows 10 OSD
Office 365, MS Teams, and SharePoint
Azure AD and Active Directory
Providing support via a Ticketing System and troubleshooting IT issues
Managing the Avaya phone system, call center routing, including VDNs and Vectors
Understanding of ITIL, incorporating incident, problem, and change management
Assist with resolving issues resulting from system patching and upgrades
Knowledge, Skills & Experience
Minimum level of educational qualifications required for the role
It is desirable to have Degree-level qualifications in Information Technology or appropriate related discipline and industry certifications in Microsoft technologies.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ibrahim Khan at Clicks IT Recruitment on 03 9963 4817.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email firstname.lastname@example.org
AU$400 - AU$420 per day + including superannuation