Client Services Team Leader

Clicks IT Recruitment is proud to partner with a leading Australian software provider in the education and transport sector, currently seeking a Client Services Team Leader based in South Melbourne.

This is a fantastic opportunity to lead a dynamic support and implementation team, delivering exceptional service to clients across Australia. You'll be responsible for coordinating onboarding processes, managing support tickets, overseeing hardware logistics, and driving continuous improvement in customer education and service delivery.

Your leadership will ensure the team meets KPIs, maintains high service standards, and communicates effectively with internal development teams to resolve software issues. You'll also play a key role in stock management and client invoicing.

What we're looking for:

• Proven experience leading a support/helpdesk team
• Strong background in SaaS support and customer service
• Excellent communication, problem-solving, and organisational skills
• Experience in education or transport sectors (desirable)
• Proficiency in Excel and data management

If you're a motivated team player with a passion for client success, we'd love to hear from you.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Nicole Guala at Clicks IT Recruitment on +61 437 981 120.

At Clicks we embrace diversity, inclusion and equal opportunity.