Clicks IT Recruitment is proud to be working closely with an established and growing Australian service provider. Operating for over a decade, they have a strong track record of delivering the right solutions to their clients and are committed to providing top teir customer service.
Due to increased and sustained growth, they are currently looking for a Service Delivery Manager to join the company and take charge of a portfolio of clients.
This role reports into the General Manager and will be based in the CBD fringe.
Responsibilities:
Act as the focal point for managing customer issues and escalations including critical incidents
Assist with the development of plans and to oversee implementation of customer projects/operational requirements
Produce, review, and deliver reporting for the assigned client portfolio
Maintain issue and risk registers
Perform and maintain continuous improvement activities
Identify and document potential opportunities, and with ownership, drive through to successful implementation
Key Selection Criteria:
Minimum of 5 years' experience in a customer facing IT service delivery role, with experience within an MSP environment highly regarded
The ability to comfortably discuss technology with clients predominately within the areas of Security and Office 365.
Ability to identify customer requirements & opportunities
Technical capability to identify and implement steps to mitigate technical risks
Relevant industry certifications would be highly desirable, such as Microsoft and Cisco.
The Offer:
On offer is the opportunity to learn and further develop with a growing service provider that stayed strong throughout COVID-19.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Dylan Sheoshker at Clicks IT Recruitment on 07 3027 2560.
