IT Network Support Engineer

Are you an experienced IT professional with a passion for networking and systems support?

Join this dynamic and growing team in a well-established organisation located in the Northern Beaches, where you'll have a clear development path toward a Network or Systems Administrator role.

This full-time opportunity is perfect for someone who thrives on solving complex connectivity issues, enjoys hands-on work with cutting-edge technologies, and is looking to expand their expertise across both network infrastructure and end-user systems support.

About the Role

As an IT Network Support Engineer, you will be the go-to person for internal users requiring both network and IT systems support. Your responsibilities will include troubleshooting and configuring core network infrastructure including routing, switching, VLANs, VPNs, and enterprise firewall and also delivering Level 2 (and some Level 1) support for Windows, macOS, and mobile environments.

You'll also contribute to systems administration, user onboarding/offboarding, device management, and the continuous improvement of IT operations within a secure and modern tech environment.

Please note: this role is based near Mona Vale, so a valid driver's licence and car are required. The ideal candidate will live within 30-45 minutes of the office.

Key Responsibilities

• Troubleshoot and configure network devices, including routers, managed switches, VLANs, and next-gen firewalls (e.g., Fortinet, Cisco).
• Resolve issues related to TCP/IP, UDP, DNS, DHCP, and SSH network protocols.
• Perform patching, upgrades, and general maintenance of network and endpoint systems.
• Provide Level 1 and 2 support for Windows environments and common applications.
• Active Directory/Group Policy support using Intune and JAMF.
• Support Microsoft 365 (Teams, SharePoint, OneDrive, and Exchange).
• Support user onboarding and offboarding, including hardware setup and account configuration

What You'll Bring

• 3-5 years' experience in IT network support or systems engineering, preferably in a hybrid cloud/on-prem environment.
• Strong hands-on experience with routing, switching, VLANs, VPNs, and firewall configuration
• Solid understanding of key network protocols (TCP/IP, UDP, DNS, DHCP, SSH)
• Experience with managing user and groups in EntraID/AzureAD.
• Experience with the supporting of Active Directory/Group Policy with Intune, and JAMF.
• Familiarity with Microsoft 365 support for Teams, SharePoint, OneDrive, and Exchange.
• Excellent communication skills, attention to detail, and a proactive, self-driven attitude.

Why You'll Love This Role

• Career growth opportunity: clear pathway to a more senior Network or Systems Administrator role.
• Work with modern, enterprise-grade network and systems infrastructure.
• On-site gym with personal trainers and daily fitness classes.
• Full-time onsite barista for that perfect coffee break.
• Holiday leave loading and a supportive team culture.

Ready to take the next step in your networking career?

Apply now and bring your technical expertise, problem-solving skills, and growth mindset to a team that values innovation, continuous improvement, and professional development.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.