Technology Support Leader

<h3><span style="font-size: 10pt;"><strong>Step into a career that delivers purpose, balance, and lifestyle.</strong></span></h3><p><span style="font-size: 8pt;">Tamworth Regional Council (TRC), in partnership with Clicks IT Recruitment, is on the hunt for a dynamic and experienced <strong>Technology Support Leader</strong> to drive innovation, team leadership, and IT service excellence across one of regional NSW's most progressive councils.</span><br /><br /><span style="font-size: 8pt;"><em><strong>If you are considering a change of pace and would like to relocate to Regional NSW, Tamworth Regional Council can provide relocation assistance and access to subsidised rental accommodation for eligible candidates.</strong></em></span></p><h3><span style="font-size: 10pt;"><strong>Why This Role Rocks:</strong></span></h3><p><span style="font-size: 8pt;">As the <strong>Technology Support Leader</strong>, you will:</span></p><ul><li><span style="font-size: 8pt;">Lead a capable team of Level 1 &amp; 2 support professionals, overseeing service desk operations and key IT infrastructure.</span></li><li><span style="font-size: 8pt;">Champion ITIL-aligned service management processes, uplifting the maturity and consistency of Council's IT support function.</span></li><li><span style="font-size: 8pt;">Act as the escalation point for critical issues and major incidents, driving prompt resolution and service recovery.</span></li><li><span style="font-size: 8pt;">Play a key role in the delivery of both BAU support and project work across TRC's IT landscape including cloud, network, cybersecurity, end-user tech, and operational technologies.</span></li><li><span style="font-size: 8pt;">Manage relationships with internal customers, external vendors, and managed service clients to deliver high-quality outcomes.</span></li></ul><h3><span style="font-size: 10pt;"><strong>What You'll Bring:</strong></span></h3><p><span style="font-size: 8pt;">You're an experienced IT leader with a hands-on, solutions-focused approach and a passion for service excellence. Your background will ideally include:</span></p><ul><li><span style="font-size: 8pt;">5-7 years of experience leading and managing technology support teams, including performance against SLAs and KPIs.</span></li><li><span style="font-size: 8pt;">A proven ability to build a culture of continuous improvement, staff development, and accountability.</span></li><li><span style="font-size: 8pt;">Strong customer service orientation with the ability to handle complex or escalated issues diplomatically and constructively.</span></li><li><span style="font-size: 8pt;">Demonstrated expertise in IT infrastructure, service delivery, and systems support, with working knowledge of:</span></li><ul><li><span style="font-size: 8pt;">Microsoft 365, Azure, Windows Server, Exchange</span></li><li><span style="font-size: 8pt;">Network and systems monitoring, troubleshooting, and optimisation</span></li><li><span style="font-size: 8pt;">Cybersecurity best practices and policy compliance</span></li><li><span style="font-size: 8pt;">Cloud and on-premise platforms</span></li><li><span style="font-size: 8pt;">Industrial automation and operational technology (highly regarded)</span></li></ul><li><span style="font-size: 8pt;">A solid understanding of ITIL frameworks and service management practices.</span></li><li><span style="font-size: 8pt;">Experience managing vendors, third-party support providers, and service contracts.</span></li><li><span style="font-size: 8pt;">Ability to prioritise and juggle competing tasks while maintaining a calm and organised approach.</span></li><li><span style="font-size: 8pt;">Commitment to WHS, continuous learning, and maintaining a safe, compliant work environment.</span></li></ul><p><span style="font-size: 10pt;"><strong>Bonus Points For:</strong></span></p><ul><li><span style="font-size: 8pt;">ITIL Certification</span></li><li><span style="font-size: 8pt;">Microsoft Certifications</span></li><li><span style="font-size: 8pt;">Frontline or Project Management training</span></li></ul><h3><span style="font-size: 10pt;"><strong>Why Work at Tamworth Regional Council?</strong></span></h3><br><br>It's Worth It - For Your Life, Career & Community<br><br><ul><li><span style="font-size: 8pt;">Flexibility for your lifestyle - leave early, work smart, enjoy your passions.</span></li><li><span style="font-size: 8pt;">Supportive culture - feel connected, valued, and inspired.</span></li><li><span style="font-size: 8pt;">Career pathways - internal development and growth opportunities.</span></li><li><span style="font-size: 8pt;">Community impact - be part of something meaningful.</span></li></ul><br><br> Attractive Benefits:<br><br><ul><li><span style="font-size: 8pt;">Long service leave after just five years</span></li><li><span style="font-size: 8pt;">Paid parental leave: 9 weeks full pay or 18 weeks half pay</span></li><li><span style="font-size: 8pt;">Health &amp; Wellbeing leave + EAP access for you and your family</span></li><li><span style="font-size: 8pt;">Free access to Council pools + gym membership discounts</span></li><li><span style="font-size: 8pt;">Uniform subsidy, novated leasing, and social club membership</span></li><li><span style="font-size: 8pt;">Contribution to relocation expenses and subsidised rental accommodation for eligible candidates</span></li></ul><h3><span style="font-size: 10pt;"><strong>Love Where You Work and Live</strong></span></h3><p><span style="font-size: 8pt;">Tamworth is more than the Country Music Capital. It's a vibrant and growing regional hub with major health, education, and sporting facilities, an innovative local economy, and an unmatched lifestyle. Whether you're a local or relocating, Tamworth offers an enviable balance between career opportunity and community connection-with Sydney and the coast just a short drive or flight away.</span></p><h3><span style="font-size: 10pt;">Ready to Apply?</span></h3><p style="text-align: left;"><span style="font-size: 8pt;">If you're ready to lead a high-performing team and make a meaningful impact in a thriving regional council, apply now. </span><span style="font-size: 8pt;">For a confidential discussion, contact:</span></p><p style="text-align: center;"><span style="font-size: 8pt;"><strong>Henry Brosius</strong> - Principal Consultant - IT Infrastructure - Clicks IT Recruitment</span><br /><span style="font-size: 8pt;">at 0487 046 942 </span></p><p>If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.</p><div>At Clicks we embrace diversity, inclusion and equal opportunity.</div><div> </div><div>We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email <a href="mailto:adjustments@clicks.com.au">adjustments@clicks.com.au</a></div>