Technology Support Leader

Step into a career that delivers purpose, balance, and lifestyle.

Tamworth Regional Council (TRC), in partnership with Clicks IT Recruitment, is on the hunt for a dynamic and experienced Technology Support Leader to drive innovation, team leadership, and IT service excellence across one of regional NSW's most progressive councils.

If you are considering a change of pace and would like to relocate to Regional NSW, Tamworth Regional Council can provide relocation assistance and access to subsidised rental accommodation for eligible candidates.

Why This Role Rocks:

As the Technology Support Leader, you will:

• Lead a capable team of Level 1 & 2 support professionals, overseeing service desk operations and key IT infrastructure.
• Champion ITIL-aligned service management processes, uplifting the maturity and consistency of Council's IT support function.
• Act as the escalation point for critical issues and major incidents, driving prompt resolution and service recovery.
• Play a key role in the delivery of both BAU support and project work across TRC's IT landscape including cloud, network, cybersecurity, end-user tech, and operational technologies.
• Manage relationships with internal customers, external vendors, and managed service clients to deliver high-quality outcomes.

What You'll Bring:

You're an experienced IT leader with a hands-on, solutions-focused approach and a passion for service excellence. Your background will ideally include:

• 5-7 years of experience leading and managing technology support teams, including performance against SLAs and KPIs.
• A proven ability to build a culture of continuous improvement, staff development, and accountability.
• Strong customer service orientation with the ability to handle complex or escalated issues diplomatically and constructively.
• Demonstrated expertise in IT infrastructure, service delivery, and systems support, with working knowledge of:
• Microsoft 365, Azure, Windows Server, Exchange
• Network and systems monitoring, troubleshooting, and optimisation
• Cybersecurity best practices and policy compliance
• Cloud and on-premise platforms
• Industrial automation and operational technology (highly regarded)
• A solid understanding of ITIL frameworks and service management practices.
• Experience managing vendors, third-party support providers, and service contracts.
• Ability to prioritise and juggle competing tasks while maintaining a calm and organised approach.
• Commitment to WHS, continuous learning, and maintaining a safe, compliant work environment.

Bonus Points For:

• ITIL Certification
• Microsoft Certifications
• Frontline or Project Management training

Why Work at Tamworth Regional Council?

• Flexibility for your lifestyle - leave early, work smart, enjoy your passions.
• Supportive culture - feel connected, valued, and inspired.
• Career pathways - internal development and growth opportunities.
• Community impact - be part of something meaningful.

• Long service leave after just five years
• Paid parental leave: 9 weeks full pay or 18 weeks half pay
• Health & Wellbeing leave + EAP access for you and your family
• Free access to Council pools + gym membership discounts
• Uniform subsidy, novated leasing, and social club membership
• Contribution to relocation expenses and subsidised rental accommodation for eligible candidates

Love Where You Work and Live

Tamworth is more than the Country Music Capital. It's a vibrant and growing regional hub with major health, education, and sporting facilities, an innovative local economy, and an unmatched lifestyle. Whether you're a local or relocating, Tamworth offers an enviable balance between career opportunity and community connection-with Sydney and the coast just a short drive or flight away.

Ready to Apply?

If you're ready to lead a high-performing team and make a meaningful impact in a thriving regional council, apply now. For a confidential discussion, contact:

Henry Brosius - Principal Consultant - IT Infrastructure - Clicks IT Recruitment
at 0487 046 942

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.