A government organisation is looking for 4 Control Centre Operators for Monitoring, Change Management and Incident Management following ITIL. It is a 6-month contract with possible extension and it is based in Macquarie Park but may be located elsewhere within Sydney such as Green Square and Eveleigh. 8-hour shift work between 6 am and 8 pm is required.
These roles will play a key role in working with suppliers to monitor events and alerts to ensure services are being managed effectively. These positions will also monitor and oversee some level of incident and change management activity, ensuring incident and change processes are observed to ITIL standards.
Must have a proven track record of IT Operations experience in complex IT service delivery environments.
Experience working in a large, complex multi-vendor Computer / Network Operations environment, particularly in monitoring event/alert management.