Outsourcing Oceania is a collective of Australia's most successful staffing and professional services companies. It is a part of the Tokyo-based $4.5B OUTSOURCING Inc. group, which has over 80 brands in 22 countries. For more information, visit https://outsourcinginc.com.au/
This role report to Technology Manager and is responsible for following:
Maintain essential IT operations, including operating systems, laptops, desktops, security tools, core applications, servers, email systems, software, and hardware
Daily management of communications strategies ensuring consistent and effective communications across all Group locations in Australia. This incorporates communications within existing and future mobile environments such as wireless internet and mobile technology.
Assist with service desk and support functions, including provision of hands-on assistance to the user-community in respect of applications and/or hardware issues
Ensure the operational availability of Windows Servers and associated applications and information e.g. VMWare, SAN/NAS, domain controllers and backups
Protection of daily data integrity through implementation of Network backup procedures and network communication logs, including administration of Cisco firewall
Protection of data security through administration of virus and anti-spam software across all network locations and Group portable electronic equipment
Administration, action and resolution of Group helpdesk requirements arising from IT users across all customers of the Group
Effective management of the Groups software licensing requirements through licensing partners (i.e. Microsoft) and implementation of new software versions as required.
Rollout of new corporate desktop images as required for new users, hardware replacements and additional remote location setups.
Maintain a thorough knowledge of the quality framework (including all policies and processes that relate to the workscope of their team) and ensure that all activities are carried out in accordance with that framework
Skills and Experience Required:
Strong focus on delivering exceptional service to the user community - must want to help solve people's problems
Able to communicate with (and provide assistance to) a diverse user community
Effective time management skills
Ability to cope with changing priorities
Flexible with respect to working hours and work locations
Proven trouble-shooting and problem resolution skills
Previous work in environments utilising Microsoft Windows environments / Server 2012, 2016, 2019 environments / Office 365
Strong knowledge of monitoring tools
Experience in SAN/NAS storage technology
Experience in Active Directory/Group Policy/DNS/DHCP/VPN Administration
Experience in telephony, PABX, wireless, mobile technology
Experience with storage administration, SQL Server, IT security, disaster recovery, web technologies and Cisco firewalls
Experience with delivery of security and remote location protocols
Experience with scripting via PowerShell
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ratika Dhupar at Clicks IT Recruitment on 03 9963 4820.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email firstname.lastname@example.org