IT Operational Support

IT Operational Support

Full-time Permanent

Sydney CBD (Hybrid 3 days on-site, 2 days remote)

Are you passionate about delivering top-tier technology outcomes and providing exceptional support in a dynamic environment? If you have a strategic mindset, a strong technology background, and a drive for continuous improvement, we want to hear from you!

Key Responsibilities

Technology Ownership

• Serve as the visionary and decision-maker for technology solutions.
• Act as the first point of contact for internal technology requirements and advice.
• Match business needs with platform capabilities or new solutions, aligning with strategic goals.
• Own vendor relationship management and platform uplift projects.

Stakeholder Management

• Build and maintain strong relationships with stakeholders.
• Ensure stakeholders receive optimal outcomes from our service partners.
• Act as a proactive liaison, always advocating for Pinnacle and its affiliates.

Technology Upskilling

• Develop and implement education strategies to maintain strong core technology proficiency within the organization.

Technology Operations

• Oversee platform management and support through our MSP, serving as an escalation point when needed.
• Manage security alerts and advisories, ensuring security outcomes are met.
• Lead business continuity planning, testing, and improvement initiatives.
• Coordinate and facilitate external security reviews (VA/PT/Cyber Response).
• Contribute to IT asset management (ITAM) by ensuring data accuracy, validation, and reporting.

Desired Skills & Experience

• Proven ability to deliver high-quality outcomes for diverse stakeholders.
• 3+ years of experience in Tier 1 to Tier 2 IT Suppport in the investment management industry or a similar field.
• Strong integrity, ethics, and professionalism.
• Exceptional organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in automation technologies
• A strategic mindset with a knack for streamlining processes through technology.

Eligibility
Applicants must be Australian citizens or hold Permanent Residency to be considered for this role.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Theo Panaligan at Clicks IT Recruitment on 02 9200 4451.

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au