Excellent opportunity for a Helpdesk Engineer to be a part of a growing Managed Service Provider & take control of all the 1st and 2nd level support tickets in NOC raised by customers.
This Role includes and is not limited to:
An excellent communicator over the phone while troubleshooting faults with customers
Working as a level 1-2 engineer in an IT helpdesk environment
Requires flexible working hours as we build up the 24/7 support team
Managing tickets SLAs
Active monitoring of network services
Manage escalation to vendors and upstream carriers
Able to drive to customer site and datacentre site as required
This role requires that you have a strong fundamental understanding of switching/networking/Microsoft 365 experience and skills. You are also expected to be able to provide good customer service and the ability to speak clearly with customers over the phone as well as written responses.
Some of the preferred technologies and certifications are listed below.
Microsoft core infrastructure stack
AD, Windows Server, Exchange, DNS/DHCP, Teams, HyperV
Microsoft Windows OS
Microsoft 365 suite
Ticket management through platforms like ZenDesk / Connectwise
Monitoring System experience (PRTG, Nagios, Cacti, Observium)
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ratika Dhupar at Clicks IT Recruitment on 03 9963 4820.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email email@example.com