An opportunity exists for a Client Success Manager to join a leading national MSP to primary meet the business' needs by attending to existing client service and solutions requirements. Ensuring client success and retention with a proactive outcome focused engagement.
Management and organisation of billable/ad hoc tasks and associated resource scheduling, quoting, invoices with internal teams.
Maintaining client agreement database including additions, deletions and changes as needed
Keep a record of all meeting minutes, drive, and track all work-in-progress items
Respond to client queries as required
Provide sales/marketing to clients and develop strategies for value-add
Managing client expectations of deliverables to support resource scheduling and timeframes
Following up with client on scope sign off and payment of any agreed upfront amount
Generate correspondence and simple reports to clients
Making and changing appointments (meetings and calls) with clients, prospects and others
Reviewing and checking client tickets prior to contacting the client
Logging of each ticket/opportunity in the PSA
Early engagement with the sales team and prospective clients with the view of converting them into managed services clients.
Monitoring upcoming Roadmap due dates and communicating any changes to the client and or relevant staff members
Various other general administrative tasks from time to time
Protect organisation's 'Character' by keeping internal and external information confidential
Embody the company 'EPIIC' Values daily
Aid in the fulfillment of the organisations Vision & Mission through the completion of all requested tasks within your capabilities
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Craig Favilla at Clicks IT Recruitment on 07 3027 2555.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email firstname.lastname@example.org