Client Success Manager

An opportunity exists for a Client Success Manager to join a leading national MSP to primary meet the business' needs by attending to existing client service and solutions requirements. Ensuring client success and retention with a proactive outcome focused engagement.

Responsibilities:

• Management and organisation of billable/ad hoc tasks and associated resource scheduling, quoting, invoices with internal teams.
• Maintaining client agreement database including additions, deletions and changes as needed
• Keep a record of all meeting minutes, drive, and track all work-in-progress items
• Respond to client queries as required
• Provide sales/marketing to clients and develop strategies for value-add
• Managing client expectations of deliverables to support resource scheduling and timeframes
• Following up with client on scope sign off and payment of any agreed upfront amount
• Generate correspondence and simple reports to clients
• Making and changing appointments (meetings and calls) with clients, prospects and others
• Reviewing and checking client tickets prior to contacting the client
• Logging of each ticket/opportunity in the PSA
• Early engagement with the sales team and prospective clients with the view of converting them into managed services clients.
• Monitoring upcoming Roadmap due dates and communicating any changes to the client and or relevant staff members
• Various other general administrative tasks from time to time
• Protect organisation's 'Character' by keeping internal and external information confidential
• Embody the company 'EPIIC' Values daily
• Aid in the fulfillment of the organisations Vision & Mission through the completion of all requested tasks within your capabilities

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Craig Favilla at Clicks IT Recruitment on 07 3027 2555.

At Clicks we embrace diversity, inclusion and equal opportunity.