Scrum Master

Scrum Master - Drive Agile Excellence in System Implementation

Sydney CBD; 3 days on site; 2 days WFH.

Initial 12 months FTC; move to perm role after 12 months.

$165K base - $175K base + super + NFP component (+$7K - $8K)

Are you a Scrum Master with a passion for driving agile project delivery and system innovation? Join a leading organisation committed to enhancing customer experience through our customer CX program.

About the Role

As a Scrum Master, you'll play a critical role in delivering system, data, security, and process changes to support key initiatives. You'll guide agile teams to successfully implement new systems and improvements across multiple work streams, ensuring desired business outcomes.

Key Responsibilities

• Lead and manage agile teams to deliver software solutions that solve complex business challenges.
• Collaborate across departments to implement system changes and bring projects to life.
• Manage stakeholder relationships to drive project success.
• Ensure the continuous improvement of agile processes and team outcomes.

Focus Areas

Your work will support our Customer Experience (CX) program across the following initiatives:

Client On-boarding & Workforce Management Work stream

• Re-imagine customer on-boarding for a unified customer journey.
• Drive improvements in digital and private client self-service on-boarding.
• Streamline client on-boarding for bank details and support worker selection.
• Accelerate care planning with enhanced plan updates.

Service Delivery Excellence Work-stream

• Enhance client communication through multi-channel approaches, including family communication and chatbots.

About You

• Bachelor's qualification in a relevant field or equivalent experience.
• 8+ years in project delivery, including 5+ years of experience using Agile methods as a Scrum Master or Agile Coach.
• Extensive experience organising and facilitating sprint and release planning, daily stand-ups, reviews, retrospectives, demos, and other Agile/Scrum ceremonies.
• Agile experience gained in large-scale, complex client environments across various industries.
• Experience with SAFe Agile methodologies is highly desirable.
• Proven ability to facilitate backlog grooming, planning sessions, and guide teams through their Agile journey.

Skills & Attributes:

• Excellent written and verbal communication skills, highly organised, and detail oriented.
• Strong active listening and relationship-building abilities.
• Ability to influence others and align teams toward a common vision or goal.
• Adaptable to ambiguous situations and forward-thinking with a holistic approach.
• Business acumen and understanding of organisational issues and challenges.
• Team-player mindset with the ability to work collaboratively with and through others.

Why Join Us?

Be part of a forward-thinking team focused on improving customer experiences through innovative system changes. You'll have the autonomy to lead and collaborate with passionate professionals dedicated to meaningful, impactful outcomes.

Ready to lead agile transformations? Apply today!

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Dee Pollett at Clicks IT Recruitment on +61 425 106 599.

At Clicks we embrace diversity, inclusion and equal opportunity.