IT Support Engineer (Level 2/2.5)

About the Company

I'm working with a well-established Australian-owned success story in the health and wellness industry, proudly supporting some of the country's most recognised consumer brands. With a culture built around performance, wellbeing, and growth, they combine a professional yet relaxed environment with exceptional employee benefits including an onsite gym (imagine the savings!), full-time barista (free coffee!), generous product allowance, and flexible working hours.

About the Role

This is a fantastic opportunity for a capable and confident Level 2/2.5 IT Support Engineer who enjoys variety supporting end users, maintaining systems, and resolving network-related issues as part of a collaborative onsite team.

You'll provide both Level 1.5-2.5 desktop support and hands-on technical troubleshooting across Microsoft 365, devices, and proven networking fundamentals such as VLANs, switches, and VPNs. It's a perfect next step for someone ready to take ownership in a mid-level technical role without being bogged down in tickets all day.

This position is full-time onsite at the company's modern Northern Beaches headquarters and ideal for those living within 45 minutes of Mona Vale.

Key Responsibilities

• Provide professional end-user support across desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Windows 10/11, Microsoft 365, and general application issues.
• Configure and maintain network components including VLANs, patch panels, switches, and wireless access points.
• Assist with system administration tasks such as AD, Intune, and backup management.
• Handle user onboarding/offboarding and system access requests.
• Maintain accurate IT documentation and deliver high-quality customer service.
• Contribute to small projects and continuous improvement initiatives.

About You

• 3+ years' experience in an IT Service Desk, Desktop, or Systems Support role.
• Solid technical grounding across Windows environments, Microsoft 365, and networking fundamentals.
• Understanding of VLANs, DNS/DHCP, VPNs, and general switch administration.
• Familiar with MDM tools such as Intune or NinjaOne, and backup tools like Veeam.
• Strong problem-solving, communication, and stakeholder service skills.
• Must be an Australian Citizen or Permanent Resident.
• Must live within 45 minutes of the Mona Vale.

What's on Offer

A workplace that values both technical capability and personal wellbeing, offering:

• 17.5% leave loading
• Free onsite 3-level gym with trainers and daily classes
• Full-time barista serving free coffee and smoothies
• Generous monthly product allowance to support your wellbeing
• Paid parental leave & subsidised health insurance
• Flexible working hours & free under cover and secure onsite parking
• Ongoing professional IT development and training

Apply Now

If you're an experienced Level 2 to 2.5 IT Support Engineer that lives within 45 minutes of the Mona Vale area and are seeking a stable, hands-on role in a progressive and people-focused environment this is your chance to join a company that truly lives its values.

Apply today to take your next step in a supportive and rewarding Northern Beaches environment and very close to the beach!

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.