Service Desk Officer

Service Desk Officer - 6‑Month Contract - Blacktown

About the role
Clicks IT Recruitment is seeking a Service Desk Officer to join a busy IT team based onsite at the Civic Centre in Blacktown. This is a 6‑month temporary contract offering $42.93 per hour (including super). You'll be working 35 hours per week, Monday to Friday, on a rotating roster between 7:30am and 5:30pm.

Responsibilities

• Provide Level 1 and Level 2 desktop and service desk support
• Diagnose and resolve hardware, software, and network issues
• Log and manage service requests and incidents in the ITSM system
• Escalate complex problems to senior support teams
• Assist with account management and system administration tasks
• Support installation and maintenance of desktops, laptops, printers, and peripherals
• Deliver excellent customer service to end users
• Maintain IT documentation and knowledge base articles
• Ensure compliance with IT policies and security standards

About you

• Previous experience in desktop support or service desk roles
• Strong knowledge of Windows environments and Microsoft Office applications
• Excellent communication and problem‑solving skills
• Ability to work effectively within a rotating roster

What's on offer

• 6‑month contract with competitive hourly rate
• Full‑time onsite role in Blacktown
• Opportunity to support critical IT operations in a dynamic environment

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Theo Panaligan at Clicks IT Recruitment on 02 9200 4451.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au